Two Years In a Row!

 

Qualifying for the Pinnacle Customer Experience Award means that Arbor House has placed in the top 15% of care providers nationwide across a 12-month average.  This award is given to care providers who have achieved best-in-class customer satisfaction standards within their peer group.

The 2024 Customer Experience Award was for honors in the following service areas:

  • Dining Service
  • Response to Problems
  • Dignity & Respect
  • Individual Needs
  • Recommend to Others

The 2023 Customer Experience Award was for honors in the following service areas:

  • Overall Satisfaction
  • Personal Care
  • Dignity & Respect
  • Recommend to Others

Every year, Arbor House and their families participate in monthly telephone interviews where they answer open-ended questions and rate Arbor House in multiple categories.

 

We are so proud of our staff and honored to serve our residents and their families in the Williston area.